David Pogue is a six-time Emmy winner for his stories on "CBS Sunday Morning," where he's been a correspondent since 2002. Pogue hosts the CBS News podcast "Unsung Science." He's also a New York Times ...
You have /5 articles left. Sign up for a free account or log in. The Education Department is considering terminating its contracts for thousands of call center ...
Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More JustCall by SaaSLabs, a contact center software provider backed by ...
HONOLULU, Hawaii (HawaiiNewsNow) - The state’s unemployment office has put a “bot blocker” in place to dramatically reduce volume into its call center. Labor Director Anne Perreira-Eustaquio said ...
This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. Steven Bugg, President & CEO of Great Lakes ...
Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...
Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...
India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...
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