The contact center landscape has undergone a seismic shift in recent years, driven largely by advancements in autonomous ...

5 Key Call Center Software Features + How to Judge Them Your email has been sent There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what ...

Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst ...

Cisco Systems Inc. is enhancing its Webex contact center and videoconferencing platform with expanded artificial intelligence capabilities that are designed to boost productivity for workers, no ...

Why outsource customer service, tech support and outbound telemarketing to a call center when you don’t have to? Bring it all in-house instead. You can invest in user-friendly, state-of-the-art call ...

Need AI Call Center Software to enhance your business? Explore our comprehensive guide to find the best solutions in 2026.

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

Contact center as a service vendor Amazon Connect debuted multiple new features today, including Predictive Insights (PI), Assistant for Managers (AM), Testing and Simulation (T&S) and Conversational ...

The latest version of the vendor's IP-PBX, Shoreline4.3, integrates a new softphone that enables users to make and receive calls from their PCs or laptops over a remote VPN connection as if they were ...

EarthLink has launched its new Hosted Contact Center solution supporting multichannel engagement with features that include chat, email, voice and social media interactions. EarthLink has launched its ...