TROY, Mich.: 1 Feb. 2024 — Overall wireless customer care satisfaction has increased thanks to a boost in satisfaction with digital channels, according to the JD Power 2024 U.S. Wireless Customer Care ...

Forbes contributors publish independent expert analyses and insights. I explore personal branding and storytelling in the digital age. Jun 04, 2024, 12:00pm EDT Transform your customer interactions ...

An omnichannel retention approach amplifies the reach of personalized retention offers by enabling every channel to present consistent offers to a particular customer irrespective of the channel. This ...

Sprout Social announces enhancements to its Care solution, including AI integration, improved workflows, and new compliance features for customer support. Sprout Social has introduced new innovations ...

NEW YORK--(BUSINESS WIRE)--Emplifi, a top customer engagement platform, announced that Emplifi clients consistently outperform other content across social media platforms, achieving 1.5x more ...

Samsung Electronics Canada Customer Service has been recognized for its innovative approach to providing seamless Omni-channel experiences to customers. At the International CX Awards held in November ...

Since 2015, Daily Harvest's goal has been delivering healthy meals to customers across the US. It's using AI across facets of the business, including customer experience and packaging. This article is ...

TROY, Mich.: 27 July 2023 — Although heading into a wireless store is one of the less-traveled paths for wireless customer problem resolution, nothing matches the overall customer satisfaction and ...