A local government uses a centralized customer service system - sometimes called 311 - so residents can call a centralized government phone number, place requests for service and are assigned tracking ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Cody Barbo It’s common ...

It’s hard to find a business that doesn’t have customer-centricity among its values. You won’t find many companies admitting they’re not customer-led, that they’re not passionate about the customer ...

As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive. Embracing customer ...

Henri J. Isenberg, COO and Co-Founder of ReviewInc, is a leading expert and researcher in Online Reputation Management and Cyber-Security. Customer feedback is the lifeblood of business growth and ...

Paul Clark is CEO of customer complaints and feedback specialist Charter UK. This week, National Customer Service Week, presents an opportunity for customer service teams to showcase the people, ...

Customer feedback is one of the most important resources for a business owner. Who better to highlight what your business is doing well and how it can improve than the people interacting with it on a ...

Things didn’t go exactly as planned when we gave three retail businesses a customer feedback system to test for a customer service software buyers’ guide. The goal was to see how the features worked ...

Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...