We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

Businesses of all sizes need effective ways to manage relationships with customers. Small-business owners, however, have an exceptionally keen interest in customer management, because effective ...

Discover how relationship management strengthens business ties, boosts brand loyalty, and mitigates risks through effective ...

The ability to communicate, sell, realize and expand the value your offering delivers to prospects and clients has become the basis of differentiation and competitive advantage in B2B. Why? Selling ...

Customer relationship management (CRM) providers have tailored their offerings for the small business market, providing software-as-a-service options, integration with other technologies, and an ...

In a fiercely competitive financial landscape, financial services institutions (FSIs) are increasingly recognizing that customer experience (CX) is their most critical differentiator. As Deloitte ...

Astea Alliance 12.0 delivers a number of noteworthy advancements that will help companies accelerate response times, improve the overall customer experience, and gain instant access to actionable ...

On the outset, supply chain management (SCM) and customer relationship management (CRM) seem like two very different departments, but they actually rely on each other for success. Customer ...

Real estate agents need tools that can keep them in touch with their clients, especially in today’s mobile-driven market. That’s why San Francisco-based real estate company Trulia has created a ...

Cere Network, a distributed ledger blockchain data integration and service company, today announced a partnership with scalable, private blockchain Harmony to develop services for business compliance ...

If your business is struggling to manage customer profiles and customer master data across different departments, Customer Master Data Management (CMDM) solutions could be the answer. These tools ...

Abbott and Alderson first introduced the concept of customer experience in the 1950s, and since then, many numerous models, articles and numerous scientific titles have been published. Creating a ...