Memphis Light, Gas and Water (MLGW) engineers took Bill Gates to heart when he stated, Your most unhappy customers are your greatest source of learning. Memphis Light, Gas and Water (MLGW) engineers ...

In an age where almost every prospective customer or client is connected and online, an organization’s website often functions as the first point of contact. This is also the age when many employees ...

Site reliability engineering principles first established by Google have yielded a new, important engineering role at the heart of devops As the world has shifted online, the reliability of websites, ...

Utilities want their customers to be happy in the knowledge that power is going to be there for them when they need it, and that they’ll be kept up-to-date when interruptions occur. It’s a simple fact ...

As part of its ongoing digitisation strategy, EDF Energy UK is shifting its approach to software development to site reliability engineering (SRE), supported by Dynatrace. With SRE, observability ...

At the end of the day, the customer experience is about how well a product works. Engineers shape those impressions daily.