Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of customers are willing to spend 13 percent more on average ...

There’s a massive problem with the way we think about the relationship between sales and support. Traditionally, sales and support are thought of as two related yet isolated departments. To assess how ...

On the surface, the division of labor between sales and customer service seems clear cut. Sales reps reach out to prospects to earn new and repeat business. Customer service reps help existing ...

Regardless of your company, industry, or average customer sales cycle, one thing is for sure: the transactional experiences that are easiest for customers always win. It simply matters how taken care ...

The advent of digital marketing has largely transformed the traditional sales process. Marketers have become accustomed to developing funnels that educate leads, address common objections, and offer ...

The successful introduction of any product requires many different components coming together within an organization. Once a business manufactures a product, sales and support can greatly impact the ...

SAN FRANCISCO--(BUSINESS WIRE)--NewVoiceMedia, a leading global provider of cloud contact center and inside sales solutions, today announced that the NVM Platform has won a 2018 Customer Sales and ...

GM is in the process of launching a new customer sales, service, and retention tool that will have the ability to reach out to consumers over 30 times during their ownership of a vehicle. We’ve ...

SAN FRANCISCO--(BUSINESS WIRE)--SugarCRM, provider of the award-winning intelligence-driven sales automation platform, today announced it has acquired sales-i, a leading provider of a revenue ...

LITITZ, Pa., Nov. 02, 2020 (GLOBE NEWSWIRE) -- Listrak, the leading digital marketing cloud technology provider for more than 1,000 retailers and brands, today announced that it has been named a Gold ...