Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 5 years old. Great customer service ...
Outstanding customer service is one part skill, one part technology… and a million parts attitude. How you treat people matters more than anything, and how you treat people starts with wanting to ...
(MoneyWatch) COMMENTARY There is no shortage of advice, opinion, theory and technology around the practice of customer service. Some of it good, much of it not. But none of it -- none of it -- will ...
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