Customer experience is disrupting and changing the supply-chain world from the inside out. New delivery models and e-commerce are causing customers to expect immediate, accurate and flexible product ...

Supply chains have typically been quiet enablers, optimized for cost, consistency, and scale. But in today’s volatile world, supply chains must no longer be designed solely for efficiency; they must ...

Business conditions have changed dramatically over the last three years. Decoupling global markets, pandemic interruptions, and high inflation are requiring companies to adjust their operating models.

Written by JJ Ruest, President and CEO, Canadian National Railway Company As part of a special series in Railway Age’s March 2021 issue, 11 North American railroad CEOs address the daunting challenges ...

In a world that has been disrupted by a global pandemic and now a European conflict, we have seen firms execute years of digital transformation practically overnight. Putting the customer-first, ...

I think it's time that I introduced Sven Esser to you all. I've known him for the past two or so years and have found that he is always thinking about how to take the complex processes that govern how ...

A seamless customer experience begins long before a shopper buys your product in a store or receives their online order. Their experience, positive or negative, hinges on the strength of your ...

Modern supply chain planning (SCP) tools allow companies to create a brand-new demand and/or supply plans every day if they so desire. There is the prospect of unparalleled responsiveness, the ability ...

Military operations have always had an urgency to their supply-line management, something that has not always been present in commerce. For the past 40 years, the just-in-time (JIT) delivery model ...

The shared services model empowers clinicians with data and tools to make the right supply chain decisions, along with a new resiliency effort adopted just prior to the coronavirus pandemic. Amanda ...