Exclusive content, detailed data sets, and best-in-class trade insights to rewrite your portfolio for tomorrow. TradeTalks covers CES 2025. Danny Tomsett, CEO of UneeQ Digital Humans, joins Jill ...

Large language models (LLMs), the underlying technology behind generative artificial intelligence, are helping make contact centers much more efficient. But at this point in time, they are not being ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced ...

In the CMSWire's State of Digital Customer Experience (DCX) 2025 report, customer experience teams reveal both their enthusiasm for generative AI and their real-world struggles to operationalize ...

As digital transformation accelerates across industries, enterprises are seeking leaders who can deliver modernization programs without disruption. Phani Santhosh, a globally recognized solution ...

Customer experience shapes brand perception and loyalty, but gaps prevent many organizations from optimizing performance ...

Avis Budget Group, a global leader in the car rental and mobility space, has long served millions of customers through brands like Avis, Budget, and Zipcar. With a footprint across 180 countries and a ...

Traditionally, HR has been viewed as a discipline focused on internal corporate and employee processes. This means company leaders often overlook the opportunities we have to positively influence ...

NEW YORK & MIAMI--(BUSINESS WIRE)--FROM: The Digital Transformation Agency (“FROM” or the “Company”) announces it has completed its acquisition of Algoworks (“Algoworks”). This integration bolsters ...

Opinions expressed by Digital Journal contributors are their own. Real estate businesses face plenty of challenges and obstacles to remain competitive in the current digital space. Changes in customer ...

Mumbai: Air India may soon have fully autonomous digital assistants to fulfil every needs of passengers as the airline’s chairman N. Chandrasekaran urged the airline’s digital innovation team to work ...