Customers return to a business repeatedly for an array of reasons -- some of which may surprise you. Gaining a deeper understanding of why customers come back will not only help guide your business planning and improvement efforts but may also spark ideas ...

When businesses measure success purely by the numbers, they can lose sight of their customers as living, breathing human beings. Customers don’t care about figures or datasets; they’re concerned with how your business interacts and engages with them.

On Jan. 1, 2026, Baltimore Gas and Electric's (BGE) gas rates increased by 4.2 cents, and its electric distribution increased by 0.1 cents, impacting energy bills for homeowners and business owners in Maryland.

Imagine you are searching for a new mattress online and find something surprising. The retailer displays an ad featuring a "Mattress Comfort Scale" running from 1 (soft) to 10 (firm), followed by the message that if your firmness preference is at either end,