CMSWire Contributor of the Year Greg Kihlstrom examines where AI ambition is colliding with operational reality in marketing ...

COMPANY ANNOUNCEMENT: Sydney-headquartered customer experience and digital transformation company, Customer Science, has announced a series of enhancements to its Customer Experience (CX) Integrator ...

WAKEFIELD, Mass., Aug. 22, 2024 /PRNewswire/ -- Glance, a leader in Guided CX ™ solutions, today announced its partnership with Five9, the intelligent CX platform provider. Glance is now available on ...

CAMPBELL, Calif. & SAN FRANCISCO--(BUSINESS WIRE)--8x8, Inc. (NYSE: EGHT), a leading unified cloud communications platform, and Genesys®, a global cloud leader in customer experience orchestration, ...

AI can improve passenger experiences. The inherent chaos of air travel can be made more seamless through the right AI integration. Utilize decision trees. As a nonparametric algorithm, decision trees ...

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, announced today at Opentalk 2021 the winners of its second annual CX Innovator ...

Remote work and hybrid cloud computing are playing havoc with network security. The data center parameter, once a clearly defined marker around a physical location, now extends to cover a nebulous and ...