Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results in a fast-moving technology landscape.

Technology alone can’t help colleges and universities elevate learning experiences. IT leaders must implement solutions strategically as part of their digital transformation roadmap and understand how ...

Ready for Industry 4.0? Evaluate people, processes, and then technology. Academic research expresses readiness as the state of being psychologically and behaviorally prepared. By extension, smart ...

What’s your conversational experience maturity level? In today’s hyperconnected and competitive world, brands that excel in conversational customer experiences (CX) – real-time two-way interactions ...

What is the next step in your organization’s digital transformation? How do you get there? How do you stack up against other companies? xLab, IRI and industry professionals explored these questions ...

Companies across industries have been working on digital transformation for many years. The success rates of these initiatives have varied, and the results overall have been mixed. Manufacturers have ...

The single most important element of successful transformation is a coherent and well-defined enterprise strategy — not a specific customer experience strategy. Thirty-nine percent of companies are ...

STAMFORD, Conn.--(BUSINESS WIRE)--HARMAN, a wholly-owned subsidiary of Samsung Electronics Co., Ltd. focused on connected technologies for automotive, consumer, and enterprise markets, has announced ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

When just minutes of digital downtime could lead to millions in lost revenue, organizations need an accurate way to assess and progress the maturity of their operations. An accurate measure of digital ...

Explore the AI Maturity Model for Cybersecurity—a practical framework to measure AI adoption, reduce risk, and improve ...