Organizations embrace change initiatives for a variety of reasons, including streamlining, fixing broken systems and staying competitive. Change is simply a reality of doing business these days. To be ...

Change management deals with how changes to the system are managed so they don't degrade system performance and availability. Change management is especially critical in today's highly decentralized, ...

The COBIT framework enables your organization to achieve its strategic governance and management objectives while creating value and mitigating risk. Use this guide to help your organization develop, ...

Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

Change management is not an option. It is an important piece of business interruption prevention and helps ensure security risk does not drift up during projects and day-to-day activities. Changes to ...

What is change management, why is it important for your business and how can you get started with it today? In my last article, I wrote about the need for customer experience professionals to not only ...

Scope is defined at a high level by describing the boundaries and deliverables of your project. You add more detail to that definition through the gathering of your business requirements. Once these ...

Looking at where the problems come from, Donzé suggests that many of the core data issues faced by businesses today stem from ...

There is much discussion about continuous improvement, kaizen and operational excellence pursuits in operations management. Many times, the topic of process improvement neglects the more important ...