EMC Corp. Customer Service President Kevin Roche says that his department can now leverage data to create a more “predictive, proactive, solutions support model.” Roche also sees interesting results ...
EMC Corporation has extended its service portfolio with the announcement of several new support services and capabilities. EMC has invested more than $45 million over the past two years to provide ...
“We are doing a continuous upgrade of our customer services program,” said EMC Senior VP for Customer Services Tony Kolish. “That is what Agile Services is about, meeting new demands for support ...
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