As hospitals and health systems continue to improve patient experience, it becomes more difficult to differentiate organizations based on HCAHPS scores alone. An emerging trend, sentiment analysis, ...

LONDON--(BUSINESS WIRE)--Quantzig, a global data analytics and advisory firm, that delivers actionable analytics solutions to resolve complex business problems has announced the completion of its ...

In Salesforce’s most recent State of the Connected Customer study, 80% of respondents said a company’s customer experience is as important as its products and services. Sixty-five percent said they ...

Tracking and analyzing sentiments has emerged on the scene alongside countless other automation processes in the last decade. Sentiment analysis has been popular with social media and discovering how ...

Tim Smith has 20+ years of experience in the financial services industry, both as a writer and as a trader. Charlene Rhinehart is a CPA , CFE, chair of an Illinois CPA Society committee, and has a ...

Many people have declared 2020 the worst year ever. While such a description may seem hopelessly subjective, according to one measure, it’s true. That yardstick is the Hedonometer, a computerized way ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. When a survey is sent to you, do you normally complete it? I admit ...

Crypto traders have turned to ChatGPT and Grok for real-time context, sentiment analysis, and narrative framing. Investors are depending on the chatbots as the first layer of insight instead of ...