Data fuels a customer retention program. Customer data collected from various touchpoints is key to deciphering customer behavior and implementing effective retention strategies by improving customer ...

If you’ve attended an edtech conference at any point since 2012, then you’ve likely seen some variant of Gartner’s analytics maturity model. While some fair criticism of the model exists, there are ...

I speculate one reason is that inherent in Gartner’s model (or any model of analytics maturity) is the presumption that relevant, meaningful data is abundantly available to build the model upon.