SAN MATEO, Calif. & SAN FRANCISCO--(BUSINESS WIRE)-- Guidewire (NYSE: GWRE) and Genesys®, a global cloud leader in AI-powered experience orchestration, announced the Genesys Cloud™ platform’s new ...
On Wednesday, March 19th—day three of Enterprise Connect—five executives from leading contact center and customer experience companies and a knowledgeable enterprise customer joined me for a Keynote ...
PE-backed Genesys to buy Pointillist and Exceed.ai Genesys, which is backed by Hellman & Friedman, Permira and TCV, has agreed to acquire Pointillist, an AI-driven customer journey orchestration and ...
DALY CITY, Calif.--(BUSINESS WIRE)--Genesys: News Facts: About Genesys Social Engagement: Genesys Social Engagement analyzes social media interactions and applies intelligent customer routing and ...
NASHVILLE, Tenn.--(BUSINESS WIRE)--VHT, a leading provider of customer-experience software, announced that its advanced queuing technology, Mindful, is now available on Genesys AppFoundry, the ...
New alliance gives companies a comprehensive view of the customer service experience, based on sentiment and service history, to improve retention and brand loyalty PROVO and SAN FRANCISCO, June 16, ...
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