Scams just keep popping up when you Google. On Monday, I found what appeared to be impostors of customer service for Delta and Coinbase, the cryptocurrency company, in the “People also ask” section ...

Forward-looking: Most people dread calling customer service numbers because it usually means navigating a menu of automated options and then waiting on hold while listening to elevator music, ...

September 24, 2024 -- Duncan Lennox, VP & GM of Applied AI, Google Cloud -- Since 2018, when we launched Contact Center AI, Google Cloud has helped thousands of organizations deliver better ...

Google's release of Customer Engagement Suite with Google — a Contact Center as a Service (CCaaS) product — with advanced artificial intelligence signals a strategic step to strengthen the company's ...

Tired of waiting on hold? Google is trying to alleviate that. To be more specific, Google is working on a Search feature that will wait on hold for you and ring you up when a live customer service rep ...

Bursor & Fisher and the Simon Law Firm filed the complaint on Thursday in the U.S. District Court for the Northern District of California. According to the claim, Google's use of the AI product, ...

When something goes wrong with your bank account or delivery, your first instinct might be to type the company name into Google and call the first customer service number you see. But that simple ...