In boardrooms and backroom labs, the promise of AI has morphed into modern mythology—a digital elixir promising to revolutionize industries and workforces, eliminate inefficiency, and empower ...

In business, meaningful growth can’t happen without innovation. But innovating for innovation’s sake does not accomplish much. Instead of focusing on business transformation in a silo, it is more ...

The healthcare sector in the United States is in the midst of transformational modernization. Taking lessons learned from the global COVID-19 pandemic, health sector leaders and government officials ...

Human-centered design is crucial in healthcare—but it’s often invisible. Rooted in systems thinking, it considers the broader ecosystems that shape patient needs. Design can make or break a patient’s ...

Nathan Eddy works as an independent filmmaker and journalist based in Berlin, specializing in architecture, business technology and healthcare IT. He is a graduate of Northwestern University’s Medill ...

The term “human-centered design,” or HCD, came into vogue more than a decade ago as a way to describe a new approach to the delivery of government services and to elevate government activities overall ...

Only one minor at Dartmouth finds students building roller coasters into the wee hours of the morning and taking over dorm common rooms as they cut up pieces of paper into as many different square ...

Humanizing the customer experience (CX) has become the north star for brands, helping businesses scale their revenue growth and building long-term loyalty and brand trust. In fact, a study conducted ...