The use of instant messaging in the U.S., for both work and play, is up 19% over last year, according to an Instant Messaging Trends survey released yesterday by America Online Inc., which makes AOL ...

Instant messaging (IM) -- whether companies view it as a worker productivity booster or a security threat -- is a popular communication application that many workers use, with or without permission, ...

Instant messaging is booming. Almost everywhere you look, people are typing messages to friends and work colleagues at a frantic pace. These are not e-mails but rather short messages that often travel ...

We’ve all heard it before: “Remote work is the new normal.” Virtual meetings have become common place across the business landscape and an increasing number of employees are opting for pajamas over ...

When Tom, an employee at a Buffalo non-profit agency, wants to find out what his college-age kids are up to, he activates his AOL instant messaging service and carries on a real-time conversation ...

The way we communicate has evolved significantly over the past few decades. From traditional methods like snail mail and fax machines to email and now messaging apps, technology has made it easier for ...

A recent report from Burton Group, "Instant Messaging: It's Not Just Idle Chatter," has highlighted the necessity of creating policies to govern the use of instant messaging (IM) within a company.