For decades, the water cooler was more than just a place to grab a drink; it was the unofficial nerve center of the office. It was where the senior claims adjuster told the new hire about the "1998 ...

What is institutional memory? Succinctly, it is the information and history held in personal recollections and experiences that provide an understanding of the history and culture of an organization, ...

As a longtime knowledge management and information consultant, I have often found that when organizations are trapped in a recurring cycle of challenges and down cycles, it stems from a common culprit ...

Every day for the next two decades, about 10,000 baby boomers will reach the age of 65, according to Census data. When they leave the workplace, the retiring baby boomers — those born between 1946 and ...

Every organization relies on the experience, ideas, and insights of its people, but that expertise often disappears with employees when they leave or retire, or when teams reorganize. This loss comes ...

Unfortunately, this book can't be printed from the OpenBook. If you need to print pages from this book, we recommend downloading it as a PDF. Visit NAP.edu/10766 to get more information about this ...

The current bane of my existence is underdocumented policy. These are policies that were formulated, usually about 10 years ago–but sometimes as many as 25 or as little as 5–according to the various ...

Anyone who has held a senior leadership role in a University student group or organization knows, or will quickly learn, that the pace of University institutions is on an entirely different wavelength ...

If you've read this issue page by page from the front, you've no doubt come across our obituary of George Rostky, EE Times editor emeritus, who died Nov. 1 after a valiant battle with cancer. The loss ...