Intercom, a customer communications platform, launched two new tools — Surveys and Switch — that focus on delivering better customer service. In addition, the company released a next-generation ...

Customer service and support vendor Intercom completes its AI line-up with the launch of analytics tools that help the AI improve how it resolves issues. Des Traynor, Intercom, presents at the launch ...

You have a web app, but what you don’t have are in-depth ways to find out who is using it and connect with those users to build a better product. But what if you did? With Intercom, you can. Intercom ...

There’s no shortage of helpdesk, CRM, email marketing, and marketing automation tools designed to increase sales and foster customer retention and loyalty. But wouldn’t it be great if you could use ...