Picture this: A support team member knows the information they want exists; they just can’t find it. To get a customer the answer they need, the agent spends an inordinate amount of time looking for ...

This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, ...

Ashok, CEO of UnfoldLabs, is an innovation veteran who believes in making the world a better place with futuristic technology products. The global market for knowledge management (KM) was worth $381.5 ...

Lexsoft Systems, a provider of IT and business process solutions, is offering seamless integration of the search capability in its legal knowledge management solution, T3, with two industry-leading ...

This article was co-written with Leila Dige. As the amount of knowledge generated within organizations continues to rise, firms must implement systems that make it easy for employees to find the ...

AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.

Changes in how organizations operate, provide products and services, interact with customers and partners, and support employees went into overdrive more than 2 years ago. While digital transformation ...

Forty-eight percent of workers struggle to find files, 45 percent of SMBs still use paper, and e-signatures can boost close ...