The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Artificial intelligence has infiltrated just about every component of the CRM technology stack, and outbound call centers are now starting to benefit from it as well. AI-driven answering machine ...

SAN FRANCISCO, CA, UNITED STATES, July 30, 2025 / EINPresswire.com / -- Enterprise contact centers are rapidly evolving as advanced artificial intelligence call center technologies become vital to ...

Why outsource customer services, tech support and outbound telemarketing to a call center when you don’t have to? Bring it all in-house instead. You can invest in user-friendly, state-of-the-art call ...

With eight hospitals, a medical group of more than 500 employed physicians with 36 clinics and New Mexico’s largest health plan, it’s no surprise that Albuquerque, N.M.-based Presbyterian Healthcare ...

In the 21st century, the term “call center” has become universally recognized, though its operational intricacies often remain opaque to many. Essentially, a call center serves as a centralized hub ...

Discover quality assurance best practices that can elevate customer satisfaction and improve agent performance. Follow these actionable insights to improve your contact center operations. Contact ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

The busy season can make or break a call center. Call volumes spike, schedules tighten, and every interaction is important. In the trades industry—where HVAC, plumbing, and electrical calls require ...