Collaboration in business is escalating faster than ever. Seeking help from third parties is now a very common strategy that companies use to scale up their business and pursue new opportunities in ...

Outsourcing customer support can be a strategic move for businesses seeking to enhance their service quality while managing costs. Removing the overhead for training and employing staff for customer ...

Performance-aligned expansions position Liveops for accelerated momentum in 2026 Our recent growth reflects the ...

As your business grows, so too will the customer support tickets, making it critically important that you scale your support team alongside your customer or order growth. Why? Because customer service ...

The mention of “outsourcing” in customer service brings up an image of a giant call center, in a foreign country, packed with people who work in 12-hour shifts. Companies partner with these centers to ...

Anyone who has exchanged stories about atrocious technical support calls will no doubt be aware of the horror stories that come from people who were shunted to a foreign call center where a person ...

It’s 8 p.m., and you find yourself chained to your desk, drowning in a sea of customer queries. If that sounds all too familiar, you’re not alone–I’ve been there myself, as have many other ...

My previous articles in this column have explored the ways in which many marketing organizations are trying to better understand their customers by combining traditional market research with new ...

Your clients might not demand 24/7 customer service yet, but they’re certainly hoping for it. But how can a startup with a lean staff provide round-the-clock customer care? There are several options ...

The No. 1 goal of customer service is customer satisfaction, but how you get there may not be as clear-cut and straightforward as it seems. It begins with a strong team, which is the result of ...

Shopify has hired dozens of outsourced customer-service representatives in recent months. These contractors help merchants troubleshoot issues on their online stores. The outsourcing came after ...

A trio of professors working with the national Quality Research Center at the University of Michigan finds that offshore outsourcing hurts customer service ratings, but farming out back office ...