LEHI, Utah--(BUSINESS WIRE)--HFN Inc., developer of the Nanoheal predictive tech support platform (www.nanoheal.com), today announced the acquisition of consumer tech support provider Bask Technology ...

To drive growth, companies should transform customer support from reactive to predictive and proactive. Using foresight, ethical data and strategic alignment can turn customer experience into a key ...

There is a lot of talk of moving service models from reactive to predictive. Instead of waiting for something to break, you have the ability to predict when it might break and intervene appropriately.

Predictive analytics is one of the most powerful tools at your disposal when it comes to decision-making in Six Sigma. Data drives quite a bit of any business’s operations under Six Sigma, so it ...

Organizations must move from reactive, to proactive, to predictive. The state of their IT nation determines whether they can, writes ServiceNow's Paul Hardy There’s a question that seems to come up in ...

Austin, Nov. 25, 2025 (GLOBE NEWSWIRE) -- The Proactive Services Market size was valued at USD 6.65 billion in 2024 and is expected to reach USD 30.32 billion by 2032, expanding at a CAGR of 20.9% ...

In today’s competitive business environment, empowering your teams with data-driven decision-making is essential. However, amid an organization’s vast sea of data, the process of effectively ...

Service providers face mounting operational strain from costly site visits and complex troubleshooting Adtran’s Mosaic One Clarity, built on its REAL AI platform, delivers explainable insights, guided ...