LEHI, Utah--(BUSINESS WIRE)--HFN Inc., developer of the Nanoheal predictive tech support platform (www.nanoheal.com), today announced the acquisition of consumer tech support provider Bask Technology ...

To drive growth, companies should transform customer support from reactive to predictive and proactive. Using foresight, ethical data and strategic alignment can turn customer experience into a key ...

There is a lot of talk of moving service models from reactive to predictive. Instead of waiting for something to break, you have the ability to predict when it might break and intervene appropriately.