Business Wire

HFN Inc. Acquires Bask Technology to Bring Predictive and Proactive Tech Support to Consumers and Small Businesses

LEHI, Utah--(BUSINESS WIRE)--HFN Inc., developer of the Nanoheal predictive tech support platform (www.nanoheal.com), today announced the acquisition of consumer tech support provider Bask Technology ...
Entrepreneur

Why Predictive Service Is the Next Big Thing For Your Customer Service

To drive growth, companies should transform customer support from reactive to predictive and proactive. Using foresight, ethical data and strategic alignment can turn customer experience into a key ...
Diginomica

Orange to green - using a Customer Distress Index to strengthen proactive support

There is a lot of talk of moving service models from reactive to predictive. Instead of waiting for something to break, you have the ability to predict when it might break and intervene appropriately.
Yahoo Finance

Proactive Services Market Set for Rapid Expansion to USD 30.32 Billion by 2032, Driven by Rising Demand for Predictive IT Support and AI-Enabled Maintenance | Research by SNS ...

Austin, Nov. 25, 2025 (GLOBE NEWSWIRE) -- The Proactive Services Market size was valued at USD 6.65 billion in 2024 and is expected to reach USD 30.32 billion by 2032, expanding at a CAGR of 20.9% ...
Diginomica

Services-driven state of the IT nation - from reactive, to proactive, to predictive

Organizations must move from reactive, to proactive, to predictive. The state of their IT nation determines whether they can, writes ServiceNow's Paul Hardy There’s a question that seems to come up in ...