Telstra is using agentic AI to interrogate its customer data in a bid to ease pressure on its frontline call centre ...

Over the course of 2020, two Australian telcos saw their complaints per 10,000 services in operation (SIO) increase while the others fell, according to the latest Communications Alliance Complaints in ...

Oct 3 (Reuters) - Telstra (TLS.AX), opens new tab, Australia's no.1 telecom firm, has been fined A$18 million ($11.87 million) by the Federal Court for lowering internet speed plans for about 9,000 ...

While the overall trend in the Australian telecommunications industry is falling complaints, Telstra has gone against the tide as its total number of complaints has risen by 11.3% to 74,135 for ...

Despite common perceptions, Australia’s most popular phone provider attracted more complaints than its competitors Vodafone and Amaysim, and more than the industry average, in figures released this ...

Data from the ACMA's latest Telecommunications Consumer Complaints report shows that telcos are taking an average of nearly ...

The telco giant must delete about a third of its claimed coverage under new standards backed by rivals, the ACCC and emergency groups.