Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More In the latest move to bring more bots to Twitter Direct Messages, Sprout ...

Chatbots are ubiquitous now, popping up in most platforms in various forms and with varying levels of success. There’s an art to getting users to engage in your bot, and it can be beyond frustrating ...

The main set of tools used to create Microsoft and Slack bots now work together, the companies told VentureBeat this week. The integration means Microsoft Bot Framework users will be able to make bots ...

There’s something new and powerful for ChatGPT users to play around with: Custom GPTs. These bespoke bots are essentially more focused, more specific versions of the main ChatGPT model, enabling you ...

Marketers are voicing their need for chatbots–in fact, 80 percent of high level marketers plan to implement bots by 2020. Sprout Social is answering those needs by today launching Bot Builder for ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...

One of the more fascinating trends of this past year was the move to conversational computing. Instead of building complex apps, using bots over services like Facebook’s Messenger or Microsoft’s Skype ...