New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...

Introducing next-gen Virtual Agent dashboard, integrations with Freshchat by Freshworks and ServiceNow for live agent ...

AI agents and trusted AI-enabled human experts available in Intuit QuickBooks assist businesses with saving time, making smarter decisions, and driving better money outcomes A more powerful QuickBooks ...

SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the enterprise communication technology space. This week: Genesys launches agentic copilot and virtual agent capabilities; ...

Impact on leaders. Contact center supervisors gain automation, improved efficiency and proactive operations. Zoom announced significant enhancements to its customer experience platform (ZCX) on June ...

Zoom Communications announced the integration of its Virtual Agent with Zoom Phone on Aug. 18, creating an AI concierge that can handle incoming calls around the clock. The company also introduced ...

Intuit’s All-in-One Platform Introduces a Virtual Team of AI Agents to Help Canadian Businesses Increase Efficiency and Growth A more powerful QuickBooks on the Intuit platform combines AI agents and ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. These agents will automate workflows and when combined with human experts ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5 ...