New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...
Zoom (ZM) launches Virtual Agent 3.0 with advanced AI for customer service—faster resolutions, smart handoffs, and big time savings.
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Zoom's 'hidden gem' investment in Anthropic could be worth $2 billion to $4 billion, analysts say
Baird's analysts estimate that all, or at least the "vast majority," of that investment went to Anthropic. The startup is ...
France plans to replace all US video-conferencing services, marking the EU's latest push for digital sovereignty - with more ...
We all know Zoom a little too well, the video conferencing platform that exploded in popularity during the pandemic. Today, it is the go-to platform for nearly every office, school, and organization ...
CEO Eric Yuan is launching smart Zoom Docs, a beefier chatbot and office booking tools for Zoom’s next act in a hybrid, AI-powered world. Zoom founder and CEO Eric Yuan has a message for businesses ...
Zoom’s collaboration and communications platform generates the majority of its revenue from sales of subscriptions and ...
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