The Johns Hopkins community is increasingly adopting add-on generative AI meeting assistants to record and transcribe meetings, and to generate summaries, guides, and post-meeting tasks. Some of these ...

Have you joined a Zoom meeting late and wanted to find out what you’ve missed? After a long, complex virtual meeting, could you have used a detailed summary afterward to make sure you didn’t miss ...

Zoom’s Zoomtopia 2024 feature drop is, perhaps unsurprisingly, focused on actively integrating AI even more into its platform, especially for Zoom Workplace and Zoom Business Services. There’s plenty ...

Zoom Virtual Agent expands to Zoom Phone, enabling a new concierge use case that delivers personalized support with agentic concierge capabilities to automate routine calls and streamline frontline ...

To stay competitive in the crowded market for videoconferencing, Zoom is updating and rebranding several of its AI-powered features, including the generative AI assistant formerly known as Zoom IQ.

The video conferencing app is adding several new AI-powered features — along with new Mail and Calendar integrations — to compete with Microsoft Teams, Google Workspace, and Salesforce’s Slack. The ...

Can’t cope with another Zoom meeting in your schedule? Why not send a virtual assistant to sit in on the meeting for you? That’s the pitch from Otter, which has just unveiled a set of new features for ...

As the videoconferencing giant plans to aggressively grow business through the channel, here are the major agentic AI-driven product announcements and enhancements that were revealed at Zoomtopia 2025 ...

A customer’s loyalty to a brand is often set by a series of interactions—on- or offline—that tie customers to the company. Yet consumers can be fickle. Customers are increasingly discerning and expect ...