Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

Venkatesh Korla, President and CEO, HGS Digital. He has over 25 years of experience in the digital marketing space as a tech consultant. While the physical seats in contact centers will always be ...

Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. When Orlando Magic fans come to their first ...

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals in the ...