Open text analysis empowers companies to harness AI, scale insights and deliver better customer experiences to improve retention and growth. Delivering superior customer experiences (CX) is a powerful ...

Rebuilt with generative AI, the enhanced experience uncovers themes and sentiment across open-ended responses, ...

Imagine you’re reading a book, and you notice that one character is cheerful and upbeat, while the second character is pessimistic and never has anything positive to say. If you wanted to share your ...

Unless you’re using a tool like Constellate or Scopus, most text analysis tools will require you to upload your own dataset to analyze. Before any analysis can take place, you’ll need to clean (i.e.