Jonathan Denby from Greater Anglia, sponsor of the EADT Business Awards 2026, gives a sneak peek into the judging process.

Three businesses recently earned their 16th consecutive Talk Award for their award-winning customer service. LAPEER, ...

From its earliest days, HotelPlanner distinguished itself in travel segments that needed to be simplified using technology.

We've all been there: endless hold times, unresolved issues and wondering if anyone actually wants to help. The good news? Customer service experts say simple strategies can transform those ...

Referral software companies are another example of businesses that are unlikely to be heavily disrupted by AI. Their products usually function as execution tools for their customers rather than ...

Intact Technology, an Elite ServiceNow Partner focused on large-scale Federal and highly regulated enterprise environments, today announced it has been named both U.S. Federal Government Partner of ...

AI Support Can Help You or Hurt You Depending on How You Use It Lynchburg, United States - February 28, 2026 / Business ...

Konversational, a global leading technology consultancy firm, has been named ServiceNow's 2026 CRM Partner of the Year ...

Cadillac scores 891 in the J.D. Power 2026 U.S. Customer Service Index Study, tying Lincoln and beating the premium segment average of 886.

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

More than a feel-good bonus, customer delight is a measurable advantage that fuels differentiation, retention, and sustainable growth. Companies that prioritize delight move beyond standard service ...

We applaud Shentel for its expansive work to bring high-speed internet access to Bedford County. Their professionalism and strong partnership have been instrumental in advancing the Board of ...