Customer conversations with chatbots can include contact information and personal details that make it easier for scammers to launch phishing attacks and commit fraud.

New module extends the company’s production analytics platform by analyzing storyboards shot by shot Storyboard ...

Animate! Raleigh held its third annual convention Saturday after postponing in January due to a fire at the Raleigh Convention Center.

A new consulting firm focuses on the systems behind customer experience, helping organizations design CRM architecture, ...

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Samsung Electronics America, in partnership with Harte Hanks, recently opened a new customer service call center in Mauldin. The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff ...

AND WORKING. ALL RIGHT, WELL, THINGS GOT HEATED IN BATON ROUGE AMID A COMMITTEE HEARING ON THE BELLE CHASSE BRIDGE. AS SO MANY DRIVERS ARE FUMING OVER THEIR EXTREMELY HIGH FEES AND BILLS. AND THIS ...

HENDERSON, Nev.--(BUSINESS WIRE)-- Paysign, Inc. (PAYS) (NASDAQ: PAYS), a leading provider of patient affordability programs, donor compensation solutions, engagement and management platforms and ...

The Illinois Tollway celebrated a new customer service center along Interstate 294 on Thursday that offers in-person customer service for assistance with account management, paying tolls or invoices ...