That's correct. Unlike standard remotes, this streaming remote uses Bluetooth instead of infrared. When you press the buttons, it's sending commands to the Optimum box, which then communicates with …

Customer: Remote not working. Batteries are new. Lost VOLUME CONTROL on OPTIMUM remote TOO. My number (###) ###-####Thx LG Technician's Assistant: Are there any objects blocking the …

My remote is not responding to voice commands for channel changes or for movie titles. A reset of the tv box was run Xfinity remote not responding to voice commands or manual input. The remote. No idea. …

The volume can be controlled with the Samsung remote but not with the optimum stream remote Technician's Assistant: Got it, the volume works with your Samsung remote but not with the Optimum …

Reset the remote control: To reset the XR11-RF remote control, remove the batteries, press and hold the "Setup" button for a few seconds, and then reinsert the batteries. This may resolve minor issues …

Customer: Insignia remote not working. Optimum remote only turns tv on. Volume up or down. And mute Technician's Assistant: Are there any objects blocking the signal between the remote and the …

I need a new remote. Optimum cable box. SMT-c5320. Original. Broken,I put batteries in it but it’s still not working. If the SMT-C5320 remote doesn’t work after inserting new batteries, first ensure correct …

Customer: My Alice remote is not connected to the cable box Optimum DVR Technician's Assistant: I understand your Alice remote isn't connecting to your Optimum DVR. Could you please share the …

Customer: Last night, I turned off the TV as usual using the Optimum remote. This morning, I cannot turn on the TV. The screen is dark with no sign of light. I also changed the remote batteries and …

Customer: Put new batteries remote still not working Optimum remote Technician's Assistant: I understand you're having trouble with your Optimum remote after replacing the batteries.